SG1 Policies

The following terms cover SG1 of Princeton Digital Group. Any reference to PDG refers to SG1 and/or Princeton Digital Group (Singapore) SG1 Pte. Ltd.

Acceptable Use Policy

This Acceptable Use Policy (this “Policy”), including the following list of Prohibited Activities, is an integral part of your Agreement with PDG or any of its subsidiaries, including, without limitation, Princeton Digital Group (Singapore) SG1 Pte. Ltd. (collectively, “PDG”). Please read this Policy carefully. If you engage in any of the activities prohibited by this Policy document, PDG may exercise a variety of legal remedies, including, but not limited to, the suspension or termination of your network access and/or account with PDG.

This Policy is designed to help protect PDG, PDG’s customers and the Internet community in general from irresponsible and/or illegal activities. This Policy is a non-exclusive list of the actions prohibited by PDG and PDG reserves the right to modify this Policy at any time, provided that PDG provides its customers with at least seven (7) days prior written notice. PDG reserves the sole and absolute right to interpret, apply, define and implement this Policy.

Prohibited Uses of PDG systems and services, include the following:

  1. Transmission, distribution or storage of any material in violation of any applicable law or regulation. This prohibition includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
  2. Sending Unsolicited Bulk Email (“UBE” or “spam”). The sending of any form of UBE through PDG’s systems is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, landing page, email address or utilizing any PDG’s resources, is prohibited. PDG’s accounts or services may not be used to solicit customers from, or collect replies to messages sent from, another Internet Service Provider where those messages violate this Policy or the policy or terms of service of another provider.
  3. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by PDG customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list.
  4. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this Policy or the policy of any other Internet Service Provider. This prohibition, includes, but is not limited to, the facilitation of the means to send UBE, initiation of pinging, flooding, mail-bombing and denial of service attacks.
  5. Operating an account on behalf of, or in connection with, or reselling a service to persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org or accessing networks that appear on commonly used blacklisted networks including, but not limited to, Don’t Route or Peer (“DROP”) list at www.spamhaus.org. PDG reserves the right to restrict or deny access to all such networks.
  6. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., “hacking” and/or “cracking”).
  7. Obtaining or attempting to obtain service by any means or device with the intent to avoid or reduce payment.
  8. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any PDG customers or end-users by any means or device.
  9. Knowingly engaging in any activities designed to harass, harm or cause damage to PDG or a third-party, including, but not limited to, denial-of-service (e.g., synchronized number sequence) attacks directed at any other user, whether on the PDG network or on another provider’s network.
  10. Using PDG’s Services to interfere with the use of PDG’s network by other customers or authorized users.

Customer Responsibility for Customer’s Users
Each PDG customer is responsible for the activities of its users and, by accepting service from PDG, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of an PDG customer will be forwarded to the PDG customer’s postmaster for action. If violations of this Policy occur, PDG reserves the right to terminate services with or take action to stop the offending customer from violating this Policy as PDG deems appropriate, with or without notice.

Rules And Regulations

Capitalized terms not otherwise defined herein shall have the meanings set forth in that certain License and Master Services Agreement between Customer and Licensor.

1. Applicability of Rules and Regulations
These Rules and Regulations apply to each Customer of Licensor and their respective Representatives, employees, contractors, customers, agents, invitees and users of the Data Center and/or the Related Data Center Services. In addition, Customer’s online facilities, and those utilizing such online facilities, are subject to these Rules and Regulations. Licensor reserves the right to apply and enforce the Rules and Regulations so as to maintain the integrity, reliability and legality of the Data Center and the Related Data Center Services.

2. Access to Data Center
Only those individuals identified by Customer as its Representatives may access the Customer Area, Customer may not allow any person other than its Representatives to access the Data Center or the Customer Area (i.e., no tag alongs). Licensor reserves the right to deny or restrict access to any Customer or Representative that is in violation of Customer’s Agreement.

Licensor may always restrict access to the Data Center or the Customer Area in an emergency and/or in response to a governmental request.

Customer agrees to adhere at all times to any reasonable security measures which may be established by Licensor with respect to the Data Center, Modules, Customer Equipment and all other equipment contained in the Data Center.

Customer acknowledges that Licensor is using closed circuit TV/audio and other surveillance measures.

Customer shall park in the Customer designated parking areas.

3. Use of Data Center
Customer, Representatives and Customer’s invitees shall (a) comply with Law and Licensor’s rules and restrictions (including these Rules and Regulations), (b) present and deposit photo identification to the satisfaction of Licensor, (c) respect the property and observe the rights of other customers, and (d) not enter restricted areas.

Customer shall make all installations and repairs which require Licensor’s support or supervision only during Licensor’s normal business hours. (Monday through Friday from 8 am until 5 pm local time) unless otherwise arranged with Licensor.

Customer must keep the Customer Area clean at all times. Customer may not store any paper products, cardboard, boxes or other materials in the Customer Area (other than equipment manuals). All empty boxes, crates and trash will be removed from the site by Customer or discarded at the site per Licensor’s instructions. No flammable materials may be stored in the Data Center by Customer or its Representative.

Customer may not bring, or make use of, any of the following in the Data Center: (a) Food or drink, (b) Alcohol, illegal drugs or other intoxicants, (c) Ignited or previously ignited tobacco or nicotine products, (d) Electro-magnetic devices, (e) Explosives or pyrotechnics, (f) Radioactive materials, (g) Weapons, (h) Other than as may be included in a hand held smart phone device, photographic or recording equipment of any kind, (i) Chemicals or hazardous materials or (j) any other material reasonably determined by Licensor to be inconsistent with the operation of the Data Center.

Smoking is not permitted at any time in or near the Data Center. Smoking outside of the Data Center shall be in designated areas only.

Children under the age of sixteen (16) are not permitted in the Data Center.

Customer shall comply with Licensor’s Emergency Action Plan.

In the event Customer requests assistance from Licensor related to the Related Data Center Services pursuant to an open help ticket or otherwise, and Licensor determines the origin of Customer’s issues is due to Customer, Licensor reserves the right to charge Customer for resolution of such issue at a rate of $200 per hour (with the first hour being at no cost to Customer).

4. Modification to Data Center
Except for ordinary course work (e.g., installation and removal of servers, routers and similarly sized equipment as part of the normal course of business) upon ten (10) days’ prior written notice, Customer shall submit written plans and requests for any required equipment installation or removal within the Data Center. Licensor reserves the right, in its sole and absolute discretion, to approve or disapprove such plans, provided that if Licensor determines to disapprove such plans it shall provide Customer with specific reasons for its decision.

Modifications to any system within the Data Center shall be made only by Licensor or under its direct control. Customer shall have no right whatsoever to move, install or otherwise use any common system (e.g., electric, HVAC, fire/life safety, communications) without the prior written approval of Licensor. All work to common structures (e.g., ladder rack, floors, ground system, etc.) shall be performed only by Licensor.

5. Equipment and Connections
All Customer Equipment must be clearly labeled with Customer’s name (or code name provided to Licensor) and an individual component identification tag. All cables and connections to and from Customer Equipment must be clearly labeled. Licensor reserves the right to remove or disconnect unidentified equipment and cables in the Data Center.

All Customer Equipment must be certified by Underwriters Laboratories (UL Certified) and comply with local building code and applicable regulations of the Federal Communications Commission.

Except for ordinary course work as described above, Customer may not connect or disconnect any Customer Equipment or other equipment except as specifically pre-approved by an authorized employee of Licensor, at least forty-eight (48) hours in advance of the proposed action, unless otherwise approved by Licensor. A Customer which is not then current in its payment obligations to Licensor may not remove any equipment from the Data Center.

Customer must follow hot and cold aisle designations when installing Customer Equipment, and otherwise.

Customer Equipment must be configured and run at all times in compliance with the manufacturer’s specifications, including electrical load, clearance and weight load requirements.

Licensor makes available, at its Data Center, certain tools and equipment for the temporary use by Customer at the Data Center. This equipment is provided in an “AS IS” condition without any warranties of any kind. Customer may borrow and/or use any Licensor property or equipment, at its own risk, subject to (a) the prior review and approval of Licensor, and (b) any terms of use which Licensor places on such use. Any Licensor tool which Customer fails to return to its designated place shall be billed to Customer at replacement cost.

Customer may not place equipment in the Data Center which is materially damaged, is of disputed title or otherwise subject to dispute.

6. Scheduled Maintenance
Routine and ongoing maintenance of systems is critical to the proper and reliable operation of a data center and should be expected by Customer. Periodically, Licensor will conduct scheduled maintenance of its Data Center and/or the Modules, the systems therein and of the Related Data Center Services. Licensor seeks to minimize the impact of such operations on Customer. During such time, the Data Center, the Modules and Related Data Center Services may not function at optimal performance or any performance at all and Customer may be unable to access its data or Customer Equipment. Customer agrees to cooperate with Licensor during scheduled maintenance periods so that Licensor may keep such period of time to a minimum.

7. Emergency Procedures
In the event Licensor believes in its sole judgment that an emergency situation exists regarding the Data Center, the Customer Business, Customer Area, Customer Equipment and/or Customer Materials, Customer grants Licensor permission to access the Customer Area, Customer Equipment and/or Customer Materials so that Licensor may attempt to remedy the emergency situation. Licensor shall make commercially reasonable efforts to promptly notify Customer of the emergency situation and Licensor shall not be liable for any damage (including, without limitation, damage to the Customer Area, Customer Equipment and/or Customer Materials), caused by Licensor or any third parties in attempting to evaluate or remedy the emergency situation.

8. Misconduct
Customer and its Representatives may not engage in the following activities (Licensor reserves the right to exclude anyone from the facility who violates the following):

Damage, deface, misuse or abuse any property or equipment in the Data Center;

Act in a careless or reckless manner or otherwise threaten the orderly operation of the Data Center;

Make unauthorized contact or interference with any property or equipment of Licensor or any other customer of Licensor;

Use fraud, artifice or subterfuge to gain access to any area of the Data Center to which they are not authorized;

Harass threaten or harm any individual, including Licensor personnel and representatives of other customers of Licensor; or

Engage in any activity that is in violation of the Law, or aid others in criminal activity while at the Data Center or in connection with the Related Data Center Services; or allow unauthorized access to the Data Center.

9. Modification of Rules and Regulations
Licensor reserves the right to change these Rules and Regulations at any time, provided that it provides Customer with seven (7) day advance written notice. Customer is responsible for regularly reviewing these Rules and Regulations. The Rules and Regulations are always available in the Data Center. Continued use of the Related Data Center Services following any such changes shall constitute the Customer’s acceptance of such changes.